Prospective customers please include all the necessary information for us to know the version of the product you are using as well as all relevant contact information.

We offer incident based technical support as well as priority monthly or yearly support packages.

Sales related questions, general inquiries, explanations, bug reports/fixes, and most issues have absolutely no charge. In case we decide that your incident will have a charge we will e-mail you back with the quote for your approval.

Incident based technical support rates are the following:

*1 Unit is roughly the equivalent of an hour programmers work. Please contact technical support before ordering any incident based support package. All paid technical support is guaranteed to be resolved in 24 hours or less depending on the issue. Technical support must be pre-paid and is non-refundable.

Please contact support for information on our priority support yearly or monthly packages.

In order to serve you best we please ask that you follow these guidelines when submitting bug reports, requests for changes or improvements and when submitting questions or further explanations.

Some frequently asked-for issues have been addressed. Please look at our technical notes section.

Please follow these guidelines when submitting bug reports:

1. We can only offer support for the latest version of the software that has been published.

2. Please indicate clearly the necessary steps that must be taken in order to reproduce the problem, our response time is generally determined by our ability to reproduce the problem. Our inability to reproduce the problem will definitely delay the solution to the problem.

3. Attach an XML output file of the problem, you can generate an XML file output via the following command: ActiveGanttVBCtl1.WriteXML "error.xml".

4. If necessary attach screen shots in .jpg or .gif formats.

5. If related to the problem please indicate the type of Operating System (Win2K, Win NT 4.0, Win95) that you are using as well as special locale settings (German, Japanese, etc.)

6. Generally bug fixes will be published with the next release of the software. For priority bug fixes in 24 hours or less, technical support rates will apply. Contact technical support for a quote.

Please follow these guidelines when submitting requests for changes or improvements:

1. Please indicate the functionality that you desire in a clear and concise manner. Pictures and graphical representations are a must in most situations.

2. Our components are sold as is, we offer this service as a convenience to customers. We cannot guarantee that a suggested change will be incorporated into the design. We also cannot guarantee delivery dates. The more useful and general a suggested change is, the more likely it will be incorporated into the design. On the other hand the more specific a suggested change is, it is more unlikely that it will be incorporated into the design. In that case the customer has the option of upgrading to the source code license and technical support will assist in implementing these changes.

3. Should you decide to submit any materials to us via electronic mail or otherwise, whether as feedback, data, questions, comments, ideas, concepts, techniques, suggestions or the like, You agree that such submissions are unrestricted and shall be deemed non-confidential upon submission. You grant to the Source Code Store a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, commercialize, display and perform such submissions.

4. Generally requests for changes or improvements are flagged and kept in our improvements queue, if the need for such changes or improvements is urgent, technical support rates will apply. Contact technical support for a quote.

Please follow these guidelines when submitting questions and/or further explanations:

1. Please indicate the functionality that you are trying to achieve in a clear and concise manner. A small code example or an example project in the relevant language is a must in all situations.

2. If some coding is necessary on our side, technical support rates will apply. Contact technical support for a quote.

3. Should you decide to submit any materials to us via electronic mail or otherwise, whether as feedback, data, questions, comments, ideas, concepts, techniques, suggestions or the like, You agree that such submissions are unrestricted and shall be deemed non-confidential upon submission. You grant to the Source Code Store a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, commercialize, display and perform such submissions.

Contact us at support@sourcecodestore.com for all of your technical support queries. Technical support guidelines are subject to change without notice.

Home | Products | Support | Downloads | OnLine Store

Online Documentation | Licensing | About Us | Contact Us